Answers to your Membership Questions

You have several payment options to choose from. Visit the Ways to Pay page for more information.

You can request a new card through your Online Member Account or by calling the Member Services number on the back of your member ID card

  • RX: Pharmacy 
  • Copay: The set amount of money you pay at the time of service.
  • PCP: Primary Care Physician
  • ER: Emergency Room
  • COIN: Coinsurance - The portion of your medical bill you pay, for certain services, after you meet your deductible.
  • Cost Shares: The sharing of costs under your insurance plan that you pay out of your pocket.
  • DED: Deductible - The amount you are responsible for paying before your insurance starts to pay.
  • INN: In-Network - A provider who is contracted with your health plan.
  • OON: Out-of-Network - A provider who does not have a contract with your health plan.
  • Ind: Individual
  • Fam: Family
  • MOOP: Max Out-of-Pocket - The total amount you’ll spend for healthcare, after which the insurance company pays for all medical care until the year ends. This does not include monthly premiums.

“In network” means the doctor, pharmacy, or facility is included in the Ambetter Health network. You should always try to use in-network services and providers.

“Out-of-network” means the doctor, pharmacy or facility is not included in the Ambetter Health network. You’ll likely pay more for those out-of-network services and providers.

Always have your Member ID Card with you when you receive medical care to verify if you are in network.

Need Help? We’re with you.

Get Answers to Your Questions.

Talk to our team: Call the Member Services number on the back of your member ID card.
Or call your broker.

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Ambetter Health is the brand name used for products and services provided by one or more of the wholly owned subsidiaries of Centene Corporation, who are Qualified Health Plan issuers in the states indicated at AmbetterHealth.com. Health benefits and health insurance plans contain exclusions and limitations. This is a solicitation for insurance. © Copyright 2026 Centene Corporation, centene.com. All rights reserved. All rights reserved. If you, or someone you’re helping, have questions about any of the Ambetter Health Insurance Marketplace offerings, and are not proficient in English, you have the right to get help and information in your language at no cost and in a timely manner. If you, or someone you’re helping, have an auditory and/or visual condition that impedes communication, you have the right to receive auxiliary aids and services at no cost and in a timely manner. To receive translation or auxiliary services, please contact Member Services for your specific Health Plan by electronic mail or by phone by referencing the Health Plan Contact Information located at the state-specific link on ambetterhealth.com. For more information on your right to receive an Ambetter Health Plan free of discrimination, or your right to receive language, auditory and/or visual assistance services, please visit AmbetterHealth.com and scroll to the bottom of the page.