24/7 Nurse Advice Line

Talk to a registered nurse any time of day or night with this free service. The 24/7 Nurse Advice Line provides quick, reliable advice for medical situations that aren’t life-threatening.

Get the 24/7 Nurse Advice Line if you need:

• Help caring for a sick child
• Answers to questions about your health
• To determine whether you should see a doctor immediately

Primary Care Physician (PCP)

Your Primary Care Physician is your main doctor – the one you see for regular checkups. If your condition isn’t life threatening, calling your PCP should be your first choice. Use our online Find a Provider tool to find an in-network provider in your area.

Visit or call your PCP if you need:

• Your annual preventive visit and vaccinations
• Advice about your overall health
• Help with medical problems such as cold, the flu, and fevers
• Treatment for an ongoing health issue like asthma or diabetes

Virtual 24/7 Care

Virtual 24/7 Care* offers convenient, 24-hour access to in-network healthcare providers for non-emergency health issues. You can get medical advice, a diagnosis or prescription by phone or video. Use Virtual 24/7 Care anytime or schedule an appointment wherever and whenever you need it.

Contact Virtual 24/7 Care for illnesses such as:

• Sinus problems and allergies
• Upper respiratory infections
• Cold, the flu, and fevers
• Rash and skin problems

Urgent Care

If you can’t wait for an appointment to see your PCP, an urgent care center offers fast, hands-on care for health conditions or injuries that require immediate attention. Be sure to visit an in-network urgent care center to avoid paying out-of-network costs. Use your online Find a Provider tool to find an in-network urgent care facility in your area.

Use urgent care for medical issues such as:

• Sprains
• Ear infections
• High fevers
• Flu symptoms with vomiting
• X-ray and stitches

Always refer to your Schedule of Benefits to make sure you understand the costs you may be responsible for if you choose a provider or service outside of our network.

Emergency Room (ER)

Go to the emergency room or call 911 if your condition is life-threatening. If you have a serious accident or illness, the ER may save your life. But if your situation isn’t life-threatening, you may receive more prompt care through one of the other options available to you. Plus, visiting the ER may increase your out-of-pocket costs significantly.

Call 911 or get to an ER if you experience:

• Shortness of breath, asthma
• Chest pains
• Bleeding that won’t stop
• Severe cuts or burns
• Poisoning

988 Suicide and Crisis Lifeline

The 988 Lifeline provides quick, confidential help for mental health, drug use, suicidal concerns, and thoughts of harming yourself or others.

Options to connect:

• Call 988 to talk (available in many languages)
• Text 988 (English only)
• Chat via https://suicidepreventionlifeline.org/ (English only)   

988 can help you or a family member if you are thinking about suicide or have anxiety, depression or concerns about alcohol or drug use. It can also help with thoughts of hurting yourself or others.