Inform members about how important their 1st payment is!

Date: 12/01/17

Some Ambetter members aren’t aware that making their first premium payment is the final step of enrollment. Like you, we want to make sure every member makes their binder payment and continues to keep their coverage active. Help your clients choose a payment option so they can make their monthly invoice payment on time, every month.

Members have several payment options:

1. Pay online – the most secure, most reliable and easiest method
   • Members can choose online monthly bill payment by following the “pay online” instructions.
   • They can also sign up for automatic bill pay using a prepaid debit card, bank account or credit card. This allows their premium payment to be deducted at the same time each month, so it’s never late.
2. Pay by Automated Phone
   • Members can call 1-844-PAY-BETTER (729-2388) and use our Interactive Voice Response (IVR) system.
3. Pay with MoneyGram^®
   • This is useful when they need to make same-day premium payments. Plus, Ambetter covers the MoneyGram fee. For more information, have your clients visit MoneyGram.com/BillPayLocations or call 1-800-926-9400.
4. Pay by mail
   • They can send a check or money order to the address listed on their billing invoice coupon. They will need to write their member ID number on the check or money order and detach the payment coupon from the billing invoice before they mail it with their payment.

Remember, you can always track member premium payments by using your broker portal.

Together, we can help members keep making their monthly premium payments so they can keep using their Ambetter coverage.