Ambetter from Coordinated Care Corporation complies with applicable Federal and Washington state civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including pregnancy, gender identity, sexual orientation or sexual characteristics). Ambetter from Coordinated Care does not exclude people or treat them differently because of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including pregnancy, gender identity, sexual orientation or sexual characteristics). 

If you, or someone you are helping, have questions about Ambetter from Coordinated Care, and are not proficient in English, you have the right to get help and information in your language at no cost and in a timely manner. Ambetter from Coordinated Care: 

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
  • Qualified sign language interpreters 
  • Written information in other formats (large print, audio, accessible electronic formats, other formats) 

If you, or someone you are helping, have an auditory and/or visual condition that impedes communication, you have the right to receive auxiliary aids and services at no cost and in a timely manner. Ambetter from Coordinated Care:

• Provides free language services to people whose primary language is not English, such as: 
  • Qualified interpreters 
  • Information written in other languages 

To receive translation or auxiliary services, please contact Ambetter from Coordinated Care at  1-877-687-1197 (TTY 711).     

If you believe that Ambetter from Coordinated Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including pregnancy, gender identity, sexual orientation or sexual characteristics), you can file a grievance with: Ambetter from Coordinated Care, 1557 Coordinator, P.O. Box 31384, Tampa, FL 33631, 1-855-577-8234 (TTY 711), Fax 1-866-388-1769. You can file a grievance by mail, fax, or emailmailto: SM_Section1557Coord@centene.com. If you need help filing a grievance, Ambetter from Coordinated Care is available to help you. You can also file a civil rights complaint with: 

• The U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. 
• The Washington State Office of the Insurance Commissioner, electronically through the Office of the Insurance Commissioner Complaint portal available at https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status, or by phone at 800-562-6900, 360-586-0241 (TDD). Complaint forms are available at https://fortress.wa.gov/oic/onlineservices/cc/pub/complaintinformation.aspx. 

Ambetter from Coordinated Care is underwritten by Coordinated Care Corporation, which is a Qualified Health Plan issuer in the Washington Health Benefit Exchange. This is a solicitation for insurance.  © 2024 Coordinated Care Corporation. All rights reserved. Ambetter.CoordinatedCareHealth.com