Support for members affected by severe weather.

Date: 01/22/26

If you are a member of Ambetter from Superior HealthPlan and are located in an area that may be affected by severe weather, there are services available to help you. Please take the following steps now to prepare before the weather changes.

• Check your medications and get prescriptions refilled ahead of time
• Make sure you have enough medicine with you in case you can’t get to the pharmacy due to the weather
• Make sure you have your Ambetter Health member ID cards with you.
• Stay aware of changing weather conditions and emergency alerts from local officials.
• If possible, stay home and have emergency supplies in place. If it’s not safe to stay home, move to a local emergency shelter.

Texans can access winter weather safety tips by visiting TexasReady.gov, check road conditions at DriveTexas.org, find warming centers opened and operated by local officials at tdem.texas.gov/warm, and find general preparedness information at tdem.texas.gov/prepare.

Call Member Services 1-877-687-1196 Relay Texas/TTY 1-800-735-2989 8 a.m. to 8 p.m. local time, Monday through Friday, if you need to:

• Get an emergency prescription refill.
• Replace necessary medical equipment, services or supplies.
• Get a new copy of your Ambetter Health Member ID card.
• Speak with a registered nurse, 24 hours a day, 7 days a week.
• Find a doctor in your area.
• Get help dealing with stress or depression.