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Health Care Help for Members Affected by Hill Country Floods

Date: 07/15/25

Ambetter from Superior HealthPlan members located in the counties of Bandera, Bexar, Burnet, Caldwell, Coke, Comal, Concho, Gillespie, Guadalupe, Hamilton, Kendall, Kerr, Kimble, Lampasas, Llano, Mason, Maverick, McCulloch, Menard, Reeves, San Saba, Sutton, Tom Green, Travis, Uvalde and Williamson which were affected by the recent Hill Country floods, please know there are services available to help you. 

Effective July 10, 2025, Ambetter Health is temporarily suspending policy cancellations and non-renewals due to unpaid premiums until August 10, 2025. This temporary suspension is not automatic. To request this relief, you must: 

You can also contact Member Services at 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989)) 8 a.m. to 8 p.m. local time, Monday through Friday, if you need to: 

  • Get an emergency prescription refill. 
  • Replace necessary medical equipment, services, or supplies.
  • Get a new copy of your Ambetter Health Member ID card.
  • Speak with a registered nurse, 24 hours a day, 7 days a week.
  • Find a doctor in your area. 
  • Get help dealing with stress or depression. 

All Ambetter Health members who live within the official disaster designated counties and who may need to replace necessary medical equipment, services, or supplies should seek replacement through any available supplier. If you cannot find a supplier, call Member Services to find one for you. Your supplies will be replaced even if you are temporarily outside of the county in which you live. 

Additional Resources 

  • Disaster assistance may be available to Texans affected by recent flooding through FEMA’s Individuals and Households Program. Apply for help online at DisasterAssistance.gov or by calling the FEMA Helpline at 1-800-621-3362 (6 a.m. to 10 p.m. CDT, 7 days a week) 
  • Disaster relief services are available through the American Red Cross at 1-800-RED CROSS (733-2767)  
  • Crisis counseling services are available for people affected by severe weather, 24 hours a day through Substance Abuse and Mental Health Services Administration’s (SAMHSA) National Disaster Distress Helpline at 1-800-985-5990