Support for Ambetter of Tennessee Members Impacted by Severe Weather and Flooding

Date: 10/02/24

Ambetter of Tennessee members located in the counties of Carter, Cocke, Greene, Hamblen, Hawkins, Johnson, Unicoi, Washington, Sevier, and Grainger which have been affected by recent severe weather and flooding, please know there are services available to help you.

Effective September 26, 2024, Ambetter Health is suspending policy cancellations and non-renewals for 60 days due to unpaid premiums for members residing in any of the 10 impacted counties.

We also want to make sure you can still get your medicines and health care during this time.

Replace Medication, Medical Equipment, or ID Cards

If you lost your medication, medical equipment, or Member ID card due to the recent severe weather or flooding, we can help you get replacements. Call Member Services at 1-833-709-4735 (Relay 711), Monday – Friday, 8 a.m. to 8 p.m. EST for fast help.

Get Nurse Advice or Crisis Help Anytime

We know severe weather can be stressful. Our Nurse Advice and Crisis Line is available 24/7, and it's FREE. You can call 1-833-709-4735 (Relay 711) anytime, day or night for help with:

• Medical questions or finding urgent care.
• Crisis support or help finding mental health care.

Getting Non-Emergency Care

We know that health care providers in your area may also be affected by the severe weather. During the recovery period, getting care in your doctor’s office may not be an option.

If you evacuated from your home and need help finding a provider near you, call us at 1-833-709-4735 (Relay 711), Monday – Friday, 8 a.m. to 8 p.m. EST or visit the Ambetter Guide.

More Important Information

We may take more steps to help you get the care you need, depending on how long extra help is needed.

If you need help, we are here for you. Call Member Services at 1-833-709-4735 (Relay 711).

Stay safe!