Provider Announcement for Submitting Authorizations

Date: 08/19/21

Please be advised that we are currently experiencing longer than normal hold times when calling our Medical Management Department at 1-833-863-1310.

The preferred method for submitting authorizations is through the Secure Provider Portal at provider.ambetterofnorthcarolina.com. The provider must be a registered user on the Secure Provider Portal. If a provider is already registered for the Secure Provider Portal for one of our other products, that registration will grant the provider access to Ambetter.

If the provider is not already a registered user on the Secure Provider Portal and needs assistance or training on submitting prior authorizations, the provider should contact their dedicated Provider Partnership Manager. Once you submit your Prior Authorization request, the quickest method to check authorization status is through the Secure Provider Portal.