Complaints/Grievances and Medical Necessity Appeals Update

Date: 08/30/18

Thank you for your continued partnership with Ambetter from Magnolia Health. In order to ensure that we can properly address complaints, grievances, and medical necessity appeals, please make note of the following information. Sending non-claim related Complaints/Grievances and Medical Necessity Appeals to the incorrect address may cause a delay in review. To avoid any possible delays, please refer to the below information to clarify where your documents should be sent. 

Non-claim related Complaints/Grievances and Medical Necessity Appeals should be sent to: 
Ambetter ATTN: 
111 E. Capitol St., Ste. 500 
Jackson, MS 39201 

Provider Grievances and Appeals should be sent to: 
Ambetter Attn: 
Claim Disputes 
PO Box 5000 Farmington, MO 
63640-5000 

If you have any questions about this, or any aspect of doing business with Ambetter from Magnolia Health, please contact Provider Services at 1-877-687-1187.