Revision to Payment Platform Transition from Payspan to Zelis

Date: 10/15/26

The transition from Payspan to the Zelis payment platform will now begin in December 2026.

The transition will occur in phases, with Medicare, Medicaid and Ambetter programs moving during December and into early 2027. To ensure uninterrupted access to electronic payments and remittance information across all participating lines of business, we encourage you to enroll now. Once enrolled, any additional eligible lines of business that move to the new platform will automatically be included, and no further action will be required.

Updated Conversion Schedule

How the Move to Zelis Impacts You 

The transition to Zelis will offer greater efficiency and more choice in how you receive claims payments and remittance data. Your options include: 

• ZAPP Edge – the Zelis premium payments experience for providers, offering direct settlement into the provider bank accounts via ACH plus data and financial performance insights from 485+ payers in a single portal.
• Virtual Card (VCC) – a one-time-use virtual card. 
• ePayment Center – no-cost standard EFT/ERA solution that delivers payment via ACH.
• Paper Check – no-cost paper check delivery via USPS (default payment method). 

What You Need to Know

• If you are already enrolled in Zelis payments on ZAPP Edge to receive claim payments via ACH or VCC, no action is needed. Following our move to Zelis, payments will be sent according to your current Zelis enrollment, fee schedule and other terms and conditions.
• If you are not enrolled in Zelis paymentson ZAPP Edge, you can avoid any disruption to your payment preferences by enrolling now and selecting your preferred electronic payment method using the contact information below.
  • ZAPP Edge or VCC
    • Call a Zelis Advisor at 1-855-496-1571
  • Visit Centene Claims ePayment Center (no-cost standard EFT/ERA)
• If you are not already enrolled with Zelis for VCC or ZAPP Edge and do not enroll in the free ePayment Center, payments will be sent by paper check through USPS.
• If you receive non-claims payments, you may have additional registration steps to complete. To register for non-claims payments, visit Centene Alternative ePayment Center Portal. More information on this process will be provided closer to the transition.

Need Assistance?

If you have questions about your payment options, need additional help making your selection or want to change your payment method, please use the contact information below.

• ePayment Center
  • Call: 1-855-774-4392
  • Email: help@epayment.center
• ZAPP Edge or VCC
  • Call Zelis’ Client Services at 1-877-828-8770 

For health plan questions, email Provider Relations at ProviderRelations@IowaTotalCare.com or call Provider Services at:

• Iowa Total Care: 1-833-404-1061, Monday – Friday 7:30 a.m. to 6 p.m. CT.
• Ambetter: 1-833-919-3213, Monday - Friday 7 a.m. - 7 p.m. CT.
• Wellcare: 1-855-538-0454, Monday - Friday 8 a.m. - 8 p.m. CT.

Thank you for your partnership in serving our members.