Provider Alert: Payment Platform Transition from Payspan to Zelis

Date: 09/04/26

Effective November 2026, provider claim payments and remittance information will transition from Payspan to the Zelis payment platform. This transition changes how payments and remittance information are delivered and accessed; it does not change your contracted reimbursement rates, claims-adjudication process or payment methodology. 

Conversion Schedule

What This Means for You

• After the applicable conversion date, new claim payments may be issued through Zelis using the payment method associated with your organization’s enrollment. 
• Payment information, payment status and explanation of payment or remittance documents will be available through the new payment experience and existing health plan channels,
  as applicable. 
• Electronic remittance advice (835) delivery may continue to your practice-management system or clearinghouse based on your selected payment setup. 
• Legacy Payspan explanations of payment are expected to remain retrievable through the health plan’s remittance-viewer process during the transition. 
• If no electronic payment option is selected, payments may be issued by paper check, which could extend delivery time. 

What You Need to Do

1. Review your current payment setup now. Confirm the payment and remittance method used for each tax identification number and pay-to location. 
2. Watch for enrollment communications. Instructions will be forthcoming for how to confirm or select an electronic payment method. 
3. Complete any requested enrollment before your line of business converts. Allow sufficient time for banking verification and account activation. 
4. Confirm your EFT and ERA information. Verify bank-account details, remittance-delivery preferences, clearinghouse information and the email address for your organization’s payment administrator. 
5. Coordinate internally. Share this alert with your billing, revenue-cycle, finance, treasury and information-technology teams. 
6. Monitor payments after conversion. Reconcile deposits, payment methods and 835 files promptly and report missing or unexpected items through the support resources listed below. 

When to Act

Begin reviewing your payment setup immediately. Complete any enrollment or verification requested by Zelis or the health plan before the conversion date that applies to your line of business. Providers serving members in more than one product should prepare for each applicable date. 

Payment Options and Enrollment

Zelis supports electronic payment options that may include ACH/EFT, electronic remittance advice and virtual credit card, depending on the health plan and your organization’s selection. Final enrollment instructions, available methods, costs and support contacts will be included in forthcoming health plan or Zelis communications. Do not send banking information by unsecured email. 

Need Assistance?

Additional enrollment instructions, frequently asked questions and product-specific support contacts will be shared before each conversion date.

For health plan questions, email Provider Relations at ProviderRelations@IowaTotalCare.com or call Provider Services at:

• Iowa Total Care: 1-833-404-1061, Monday – Friday 7:30 a.m. to 6 p.m. CT.
• Ambetter: 1-833-919-3213, Monday – Friday 7 a.m. - 7 p.m. CT.
• Wellcare: 1-855-538-0454, Monday – Friday 8 a.m. - 8 p.m. CT.

Thank you for your partnership as we transition provider payments to Zelis. Take action early to help support uninterrupted electronic payments and remittance delivery.

For questions or concerns, contact your provider engagement account manager in your area or call Provider Services at 1-833-404-1061, Monday – Friday 7:30 a.m. to 6 p.m. CT.

Thank you for your partnership in serving our members.