Health Care Help for Members Affected by Hurricane Helene

Date: 09/27/24

Ambetter from Peach State Health Plan is here to help members affected by Hurricane Helene. We want to make sure you can still get your medicines and health care during this time. Here’s how we can help:

Replace Medicines, Medical Equipment, or ID Cards

If you lost your medicine, medical equipment, or Member ID card because of Hurricane Helene, we can help you get replacements. Call Member Services at 1-877-687-1180 (TTY 1-877-941-9231), Monday – Friday, 8 a.m. to 8 p.m. EST for fast help.

Get Nurse Advice or Crisis Help Anytime

We know storms can be stressful. Our Nurse Advice and Crisis Line is available 24/7, and it's FREE. You can call 1-877-687-1180 (TTY 1-877-941-9231) anytime, day or night for help with:

• Medical questions or finding urgent care.
• Crisis support or help finding mental health care.

We also have help in other languages.

Getting Non-Emergency Care

We know that health care providers in your area may also be affected by the storm. During the recovery period, getting care in your doctor’s office may not be an option.

If you evacuated from your home and need help finding a provider near you, call us at 1-877-687-1180 (TTY 1-877-941-9231), Monday – Friday,8 a.m. to 8 p.m. EST or visit the Ambetter Guide.

More Important Information

We may take more steps to help you get the care you need, depending on how long extra help is needed.

If you need help after the storm, we are here for you.

Call Member Services at  1-877-687-1180 (TTY 1-877-941-9231).

Stay safe!