Ambetter from Peach State Health Pre-Authorization Delays

Date: 11/02/20

For the best experience, please use the Pre-Auth tool in Chrome, Firefox, or Internet Explorer 10 and above.

During an upgrade to our authorization system, we are experiencing delays in processing authorizations.

We expect the delays to be resolved by 11/18/2020

To allow us to expeditiously process Prior Authorization requests please check the status of your request using our secure provider web portal.

To determine if a service requires Prior Authorization you may utilize our Pre-Auth Check Tool.

For urgent request, please contact us at 877-687-1180

You may experience longer than usual wait times. For non-urgent questions or assistance, please email us at PSHP_medicalmgmtintake @centene.com. We will respond within 1 business day.

Please include the following information:

• Authorization number if already submitted
• Provider NPI/TIN
• Requested service (CPT/HCPCS/Rev Code)
• Line of business: Ambetter
• Contact name, phone and fax number

This email box is temporary to support providers and will not be available beyond 11/18/2020

Thank you for your patience