News
Evolent Musculoskeletal Program Updates Effective November 3, 2026
Date: 08/05/26
Ambetter Health in collaboration with Evolent is implementing updates to how Musculoskeletal services are reviewed and administered to enhance the member and provider experience. These changes reflect a shared commitment to improving quality of care, efficiency, reducing administrative burden, and supporting timely, clinically appropriate care decisions.
What’s Changing
Site of Care Selection for Shoulder, Hip, Knee and Spine Surgeries: Advances in surgical care have enabled many procedures that once required inpatient stays to be safely performed in outpatient settings.
Beginning November 3, 2026, Evolent will guide ordering providers, during intake of an authorization request for Ambetter Health members, to select a preferred site of care. If a hospital-based setting is selected for a procedure that can be performed in an outpatient setting, providers will be required to either choose from a list of allowable exceptions or provide supporting clinical justification.
Clinical reviewers will evaluate both medical necessity and site of care criteria prior to rendering a determination. Once the authorization request is complete, the final authorization will reflect determinations for both the procedure and the site of care.
If you have questions or want additional information, please contact Evolent by calling 1-888-999-7713 or emailing practicesuccess@evolent.com.
Questions
Ambetter Health has a wealth of resources available to help answer your questions and address your concerns:
- Provider Support Guide: Find the Right Contact
- Provider Services: Call 1-877-687-1169
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- Claim Concerns: Resolve outstanding claims using the Claim Concerns form.
- Provider News: Bookmark Ambetter Health Provider News and Sunshine Health Provider News to keep up with the latest updates.
- Provider Newsflash: Subscribe to our e-newsletter to get regular updates.
- Provider Resources: Visit Ambetter Health Provider Resources to find provider manuals, important forms, scheduling standards and other provider resources.