News
Reminder: Ambetter Health Solutions Providers Must Verify Solutions Eligibility
Date: 05/26/26
Ambetter Health reminds providers that if they are not a part of the Ambetter Health Solutions (ICHRA: Individual Coverage Health Reimbursement Arrangement) network, then they should not render services to Solutions members.
Doing so will result in those claims being denied, or the provider receiving reduced reimbursement.
Ambetter Health Solutions is a Separate Network
Ambetter Health Solutions is an off-exchange marketplace network and is not interchangeable with the Ambetter Health Core, Premier, or Value networks.
Before treating an Ambetter Health Solutions member, providers must verify two things:
- Verify that they are participating in the Solutions network
- Verify that the patient is an eligible member of the Solutions network
Verifying Member Eligibility
Here’s how providers can verify that a member is eligible to receive services:
- Check online via: Secure Provider Portal
- Call 24/7 Toll-Free Interactive Voice Response (IVR) Line: 1-877-687-1169
- Call Provider Services: 1-877-687-1169
How to Prevent Denials
- Submit claims consistent with your contracted arrangement
- Use the correct Billing (Group) National Provider Identifier (NPI) when contracted at the group level
- Verify member network and plan type at the time of services
- Review the Ambetter Provider Health Manual for billing guidance
Questions?
Ambetter Health has a wealth of resources available to help answer your questions and address your concerns:
- Provider Services: Call 1-877-687-1169
- Secure Provider Portal: Visit the Secure Provider Portal to check member eligibility, submit claims and more.
- Provider Engagement: Use the Find Your Account Manager tool to find the Provider Engagement Account Manager (PEAM) supporting your specialty and region.
- Provider News: Bookmark Ambetter Health Provider News and Sunshine Health Provider News to keep up with the latest updates.
- Provider Newsflash: Subscribe to our e-newsletter to get regular updates.
- Provider Resources: Visit Ambetter Health Provider Resources to find provider manuals, important forms, scheduling standards, and other provider resources.
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