File an Appeal or Grievance

Many issues or concerns can be promptly resolved by our Member Services Department. If you have not already done so, you may want to first contact Member Services before submitting one of the forms below.

Health Net encourages you to provide a detailed account of your experience. Your feedback is important to us and we appreciate the time you have taken to share this information. We hope that you will allow us to continue to serve you and provide the excellent service that you deserve.

If you believe a delay in the decision making may impose an imminent and serious threat to your health, please contact customer service using the toll-free telephone number on your ID card to request an expedited review.

Should I file an Appeal or Grievance?

Appeal

File an Appeal when appealing the denial of a service or benefit.

Grievance

File a Grievance to formally express your dissatisfaction with care or service(s) you've received.

Your Appeal or Grievance will be submitted to the Appeals & Grievances Department for review.

Type of Issue

* = Required Field

Which would you like to file? required *

Information About Person Completing this Form

Relationship to Member required *

Information About Member

Please Note: It is critical to our investigation that we have a way to contact you with any questions we may have regarding your complaint. If you cannot provide a phone number please advise the best way to contact regarding this matter.

Best way to contact you? required *
OK to leave a confidential message? required *

Issue Details

Issue Type
MM/DD/YYYY
Do you have a denial letter?

Please include to the best of your ability all relevant dates, names of individuals directly involved, any phone numbers where you made contact or addresses of visits, billed amounts, any specifics on the type of service/provider you are attempting to access any other details that you believe will assist in the investigation or resolution of this matter.

If you are not the member and are filing on the member's behalf please fax or email appropriate authorization paperwork to:

Customer Call Center:

Fax#: 877-831-6019

A message to Heath Net of California Commercial members, from the Department of Managed Health Care

The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at (1-800-839-2172, TTY: 1-888-926-5180) and use your health plan's grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-466-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department's internet website www.dmhc.ca.gov has complaint forms, IMR application forms, and instructions online.