Where to Go for Care

Choose the care option that’s right for you.

With Ambetter from Arizona Complete Health, you have many options to support your physical and mental health. If your injury is minor and not life threatening (like a sprain or a cold), your first choice should be to call your Primary Care Provider (PCP). If you can’t wait for an appointment with your PCP, consider one of the options below. Have a question about your prescriptions, refills, over-the-counter medicine, or side effects? Your local pharmacist also can help you at no cost over the phone or in person. 

   Your Primary Care Provider (PCP)

Virtual 24/7 Care*

Virtual 24/7 Care gives you easy access to care for non-emergency issues. You can get medical advice, a diagnosis or a prescription using your mobile phone, tablet or computer. With 24-hour access, you can choose to receive immediate care or schedule an appointment that fits in your schedule. Virtual 24/7 Care is like a PCP and treats things like cold, flu, fever, respiratory infections, pink eye, anxiety, depression, and medication or refills. Before you start using Virtual 24/7 Care, you will need to set up your account at member.teladoc.com/ambetter.html.

24/7 Nurse Advice Line

Not sure where to go for care? Call our 24-hour nurse advice line at 1-888-926-5057 (TTY: 711). It is a cost-free service connecting you to a registered nurse who can help you find a doctor or learn where to go for care. They can help answer health questions including what to do for a sick child and whether you should go to the ER or see your PCP.

   Virtual 24/7 Care*

Virtual 24/7 Care offers convenient, 24-hour access to in-network healthcare providers for non-emergency health issues. You can get medical advice, a diagnosis or a prescription by phone or video. Use Virtual 24/7 Care anytime or schedule an appointment wherever and whenever you need it. Set up your Virtual 24/7 Care account at Teladoc.com/Ambetter

Contact Virtual 24/7 Care for illnesses such as:

  • Sinus problems and allergies
  • Upper respiratory infections
  • Cold, the flu and fevers
  • Rash and skin problems

Urgent Care 

Urgent Care is for when you have an injury or illness that must be treated within 24 to 72 hours and is not life threatening. Go to an Urgent Care Clinic if you need care and your PCP is unable to see you and you want to receive in-person care. You do not need an appointment to be seen. Consider Urgent Care for small wounds, simple sprains and broken bones, ear infections, and urinary tract infections.  

Be sure to choose an in-network urgent care center to save on costs. Use the Ambetter Guide to find an urgent care near you. 

   24/7 Nurse Advice Line

Talk to a registered nurse any time of the day or night with this free service. The 24/7 Nurse Advice Line provides quick, reliable advice for medical situations that aren’t life-threatening. Call the 24/7 Nurse Advice Line if you need:

  • Help caring for a sick child
  • Answers to questions about your health 
  • To determine whether you should see a doctor immediately

Emergency Room (ER)

If you have a life-threatening injury or illness, do not wait! Call 911 or go directly to the ER. A medical emergency is a sudden illness or condition that could result in serious harm to you and needs care right away. For example, bleeding that will not stop, severe pain, chemical poisoning, drug overdose or thoughts of harming yourself or others. Choose other care options if your injury is minor to maximize your benefits and lower your costs. Consider all your options before going to the ER. 

Watch the video to learn more about your choices for care when you’re sick or hurt. View video. 

988 Suicide and Crisis Lifeline

The 988 Lifeline provides confidential help for mental health, drug use, or suicidal concerns when you need it quickly. To connect:  

  1. Call 988 to talk (available in many languages) or 
  2. Text 988 (English only) or 
  3. Chat via https://suicidepreventionlifeline.org/ (English only)   

988 can help you or a family member if you are thinking about suicide or have anxiety, depression or concerns about alcohol or drug use. It can also help for thoughts of hurting yourself or others.  

   988 Suicide and Crisis Lifeline

The 988 Lifeline provides confidential help for mental health, drug use, or suicidal concerns when you need it quickly. To connect:  

988 can help you or a family member if you are thinking about suicide or have anxiety, depression or concerns about alcohol or drug use. It can also help for thoughts of hurting yourself or others.  

What’s the difference between in-network and out-of-network?

In-Network means the doctor, pharmacy or facility is included in the Ambetter network. You should always try to use in-network services and providers.

Out-of-Network means the doctor, pharmacy or facility is not included in the Ambetter network — and isn’t covered by your health plan. You’ll likely pay more for those out-of-network services and providers.   

    Always have your member ID card with you when you receive medical care. 

*Cost sharing may apply when using Virtual 24/7 Care. Virtual 24/7 cost share does not apply to HSA plans until the deductible is met and is only applicable when used through the Virtual 24/7 program. Ambetter from Arizona Complete Health does not provide medical care. Medical care is provided by individual providers which are independent contractors and not agents of Ambetter from Arizona Complete Health.

**Ambetter from Arizona Complete Health is underwritten by Health Net of Arizona, Inc. (dba Arizona Complete Health), which is a Qualified Health Plan issuer in the Arizona Health Insurance Marketplace. This is a solicitation for insurance. ©2025 Health Net of Arizona, Inc. (dba Arizona Complete Health), AmbetterHealth.com/en/az. If you, or someone you’re helping, have questions about Ambetter from Arizona Complete Health, and are not proficient in English, you have the right to get help and information in your language at no cost and in a timely manner. If you, or someone you’re helping, have an auditory and/or visual condition that impedes communication, you have the right to receive auxiliary aids and services at no cost and in a timely manner. To receive translation or auxiliary services, please contact Member Services at 1-888-926-5057 (TTY 711). For more information on your right to receive an Ambetter from Arizona Complete Health plan free of discrimination, or your right to receive language, auditory and/or visual assistance services, please visit AmbetterHealth.com/en/az and scroll to the bottom of the page.